Refund Policy

Last update: 12/17/2020

Introduction

"Mikangumi Co.,Ltd. " is committed to your satisfaction. If you have purchased digital/hard goods/subscription from Mikangumi Co.,Ltd. and are unhappy with the product received, you may be eligible for a refund/partial refund if requested within 30 days of the original purchase date.

Refunds of Hard Goods:

To be eligible for return and refund, the following steps must be taken:

Refund must be requested in writing by contacting service@@dorayakis.com(please take one @ mark and send it.)

Request of refund must be made within 30 days of the original purchase date

Hard goods must be returned to Mikangumi Co.,Ltd. immediately, according to the instructions you will receive once contacting service@@dorayakis.com(please take one @ mark and send it.) as directed in step 1.

The item(s) must be unused and returned in the original packaging, in like-new, or re-sellable condition, as determined in Mikangumi Co.,Ltd. sole, reasonable discretion.

Non-returnable Items:

The following items are non-returnable as stated at the time of purchase on https://online.dorayakis.com/

Item "3 days Dorayaki Schooling"

Item "Question by Email"

Refunds of Digital/Subscription Based Goods:

To be eligible for a refund on any digital/subscription based goods, the following steps must be taken:

Refund must be requested in writing by contacting service@@dorayakis.com(please take one @ mark and send it.)

Request of refund must be made within 30 days of the original purchase date

Mikangumi Co.,Ltd. is committed to its consumers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you. Please contact Mikangumi Co.,Ltd. at service@@dorayakis.com(please take one @ mark and send it.) for any questions related to our policy, or simply to let us know how we can help. 

Mikangumi Co.,Ltd.

89-A Endo, Fujisawa-city

Kanagawa, Japan 2520816

service@@dorayakis.com(please take one @ mark and send it.)

+81-466871323

https://online.dorayakis.com/